Board Members & Staff

James A. Reid: Executive Director
  • James A. Reid, Executive Director
  • E-mail:
  • Phone: 508-992-5313 - x11

Chief Warrant Officer James Reid was raised in Pawtucket, Rhode Island. He graduated from Embry-Riddle Aeronautical University with a Bachelors of Science Professional Aeronautics with a minor in Aviation Safety.

Chief Warrant Officer Reid originally enlisted in the Air Force from 1979 – 1984, but joined the Army and retired in 2002 after 20 years serving as an Army Black Hawk Helicopter Pilot. He flew 83 lifesaving missions while stationed overseas and missions during Desert Storm in support of the 1st Infantry Division (Mech). After his service to our country, he joined the Sikorsky Aircraft Corp. Training Support Services at Bridgeport performing training needs analysis, design and development. He currently holds a Commercial Helicopter-Instrument Certificate.

Currently, James is the Executive Director of The Veterans Transition House managing a staff of 23 and 71 clients at five locations. He lives in the community he serves with his wife and two children.

Jason joined the Veterans Transition House in June 2014 to take the Financial Office reins from Martin Lahue.  A graduate of Bridgewater State College, Jason has worked in nonprofit financial, operations and human resources management for 15 years.  Prior to joining VTH, Jason lived in Maine, most recently working as Finance Manager for the Owls Head Transportation Museum.  A Massachusetts native, however, he is enjoying living, working and playing (literally, as he is a former professional musician and music educator) in the New Bedford area.

Susan Fonteneau-Nicolan, Program Director
  • Susan Fonteneau-Nicolan, Program Director
  • Email:
  • Phone: 508-992-5313 - x 23

Susan has a Master Degree of Education in Counseling Psychology, is an Advanced Certified Alcohol and Drug Abuse Counselor, and a Licensed Alcohol and Drug Counselor I. Susan has 30 plus years of experience working in several modalities of Substance Abuse Residential and Outpatient Treatment Programs. For the past 9 years she has been a member of the teaching faculty at Trundy Institute of Addiction Counseling. Susan joined the VTH organization in 2004 as Program Director and in 2010 Susan was appointed to the Massachusetts Board of Substance Abuse Counselor Certification

Director of Operations: Brian M. Conceicao

Director of Network House: Susan Nicolan 

Grant Per Diem Director: Jesse Powers

Grant Per Diem Case Manager: Joe Gallant

Accounts Payable: Monica N. Robitaille

Assistant to the Executive Director: Alice M. Faria

Case Manager: Analia M. Cabral

Case Manager: Mike Riley

VISTA Volunteer and Fundraising Coordinator: Kelli Munroe

SSVF Case Manager: Sheila Sullivan 

SSVF Housing Specialist: Ann Jang

SSVF Outreach Specialist: Larry Moore

IT: Gene T. McCoy, Jr.

House Manager: Russ Lonergan

Kitchen Manager: Melissa Mann